Refund
Objectives and Background
Mediation for Families™ is committed to providing the best mediation service in a prompt manner and we aim to accommodate your and the other parties needs.
Unfortunately, when a client cancels without giving adequate notice, it prevents another client from having their case attended to. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
Mediation Conferences and Priority Intake & Assessments
Cancellation Process
We understand situations can arise in which you must cancel your appointment. Due to the limited time slots available due to the popularity of our service, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
You may cancel by contacting us by:
phone 1300 LETS CHAT; or
email at inbox@mediationforfamilies.com.au
We require a minimum of 72 hours notice for cancellation. Please inform us 72 hours prior to your scheduled appointment to notify us of any changes or cancellations.
If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment.
Late Arrivals
Where an attendee arrives, log ons or phones in after the commencement time an additional hourly rate will be charged and invoiced at $440 per hour (charged in 15 minute increments) to the late attendee.
No Shows
A ‘no show’ at a mediation conference or a priority intake and assessment of one or more party constitutes a cancellation with no notice that applies to all parties i.e. all fees are forfeited.
Rescheduling
A reschedule of an appointment with less than 48 hours notice to us, is deemed as a cancellation and all fees will be forfeited and no refund is due, unless agreed in writing between you and us.
Cancellation Fee
If you cancel your time slot with less than 72 hours notice:
The cancellation fee is equivalent to your time slot fee.
The cancellation fee will be charged by credit card payment, direct debit or electronic funds transfer.
The cancellation fee may be deducted from any monies paid for the purchased time slot (if any).
The cancellation fee is the sole responsibility of the client and must be paid in full prior to your next booking.
The cancellation fee will be invoiced to the parties should pre-payment had not been made.
Acceptable circumstances for reduction of cancellation fees
We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, cancellation due to such circumstances may incur a reduced cancellation fee. Having cancellation fees reduced require approval from Mediation for Families™ and remains the sole discretion of Mediation for Families™ and or their nominee.
Refund policy
If the notice of cancellation is given more than 72 hours before the booked time slot, Mediation for Families™ will transfer any amount that was received to book the time slot to the following time slot, if one is booked. If not, a refund of 50% of the booked time slot will be provided.
Document Review and Drafting Services
You may engage our services to review and or draft documents or to issue certificates, pre or post mediation conference. These could include review of court orders and psychologist reports in addition to drafting of property agreements and parenting plans or the issuance of Section 60 and dispute resolution certificates .
Refunds
Due to the time involved in the review and drafting of documents and certificates we do not offer a refund under any circumstances.
Questions
Mediation for Families™ firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 1300 LETS CHAT.